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The Great Cause Pause For Applause - TLC: Talk, Listen, Change

April 9, 2018




TLC: Talk, Listen, Change is a relationships charity in Greater Manchester.

Originally formed in 1981, in 2016 it began disaffiliating from a national

organisation (Relate). It re-structured, re-branded and on April 1st 2017, launched as a new service better able to serve local people and communities.

In 2017 TLC won two awards at the North West Charity Awards.

It has doubled in size in just three years and continues to expand its services across Greater Manchester, providing local people and communities with the support they need. Services provided include: 


· Adult Counselling

· Children and Young Person Counselling

· Family Counselling

· Family Mediation

· Psychosexual Therapy

· Parenting Courses

· Domestic Abuse ‘Bridging to Change’ Services with integrated victim and children’s support

· Community volunteering programmes including working with the Greater Manchester Police STRIVE project and Trafford’s Talk Shop and Children’s Centres.


TLC takes a fully integrated, creative and innovative approach to the services it provides. 


In 2016/17 an average of over 13,500 sessions of support were offered, with 96% of people saying they would use the service again and a further 94% saying they would recommend TLC. 





Some Important Areas of Work 


Manchester Arena Bomb

Following the Manchester Arena Bomb on May 16th 2017, TLC immediately offered free counselling to anyone affected by the attacks. The message was put out to people on social media and reached over 1 million people! They were featured in over 10 publications online, were listed as a “Manchester Act of Random Kindness” and delivered over 200 sessions of support for those affected. This included supporting children who were at the concert, teachers who didn't know how to speak to their classes about what had happened and emergency service workers.


Children’s Work

TLC supports children who have experienced domestic abuse. This is carried out through group activities, 1-2-1 support and counselling. The impact of this has included enabling children to progress into full-time school attendance, increase their grades and speak about their feelings.


Cancer Counselling

They deliver a service to adults affected by cancer across Greater Manchester and have seen an increase in referrals, engagement and demand of this service. TLC now places Macmillan trained counsellors directly in hospitals where they are needed. 



TLC is accredited by the British Association for Counselling and Psychotherapy and is one of 14 RESPECT accredited UK sites.




What They Say:


“I would like to thank my counsellor and your organisation for the fantastic support you have given me in the wake of the Arena bombing. I have found her to be supportive when I felt isolated and confused. She has helped me more than I can say. Thank you for all you do.”

Victim of the Manchester Bombing


“Before the sessions I was in turmoil with the after effects of my cancer treatment and the breakdown of my marriage. The counselling helped me to clarify matters in my own mind and give some positive outcomes and choices for the future. It has been very helpful process and the care and professionalism given has been outstanding.”

Cancer Counselling Service User


“Thank you so much for all your support and professional care: It has been an amazing journey”

Counselling Service User


“Thank you very much for all that you have done to make this process as smooth and pain-free as possible.”

Family Mediation Service User



“Working with other parents in a similar situation really helped me feel less alone. The course was really useful.”

Parenting Programme Service User


“I am undoubtedly in a different ‘place’ than when we met and I am in a better place and a ‘safe’ place as are, most importantly, my children. I will always remember your kindness and patience. Once again - thank you”

Domestic Abuse Prevention Programme, Women’s Support Service User


“Thank you for helping me to change my life and making me a better person”

Domestic Abuse Prevention Programme for Men, Service User.



Many thanks to Paige Hughes, TLC, for providing details of their fantastic work. If you would like to find out more please visit



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